KIDGE Cancellation and Refund Policy
Version 2.1 — Effective Date: October 4, 2026
This English version is provided for reference only. In the event of any inconsistency, the Traditional Chinese version prevails.
This Policy forms part of the Terms of Service of KIDGE Ltd. (格界科技有限公司; "the Company") and explains how subscriptions are cancelled and how refunds are handled. If this Policy conflicts with Section 6 of the Terms of Service, the Terms of Service prevail.
1. Cancelling a Subscription
You may cancel your subscription at any time through your account settings or the subscription management link provided by Paddle. Cancellation takes effect at the end of the current billing cycle. Until then, you may continue to use paid features; after that, your account switches to read-only mode under the Terms of Service, with a thirty-day export period during which you may request export of your data.
2. Refund Principle
If you paid through Paddle: Paddle is the seller of record (Merchant of Record) for the transaction, and refunds are governed by Paddle's Refund Policy. You may request a refund within fourteen days of the transaction date through Paddle Buyer Support (paddle.net). Any statutory withdrawal or refund rights you have under the laws of your jurisdiction are handled by Paddle in accordance with law and are unaffected by this Policy.
Enterprise customers paying directly under an Order Form: Refunds are handled as set out in the Order Form.
3. Plan Changes
- Upgrades: take effect immediately; the unused portion of the current cycle is credited pro rata toward the new Plan.
- Downgrades: take effect from the next billing cycle.
- Add-ons (AI extraction credits, additional seats, etc.): take effect immediately upon purchase; refunds are handled under Section 2.
4. Technical Issues
If technical issues or a material defect in the Service prevent you from using the features as described, you may request a refund from Paddle under Paddle's Refund Policy (paddle.net). You may also contact support@kidge.io and the Company will help resolve the issue.
5. Billing and Payment Disputes
If you believe a charge is incorrect (for example, a duplicate charge, wrong amount, or wrong plan), contact Paddle through Paddle Buyer Support (paddle.net) or the support link in your receipt. We recommend contacting Paddle before raising a dispute with your card issuer; most issues can be resolved directly. Under Paddle's Refund Policy, if you initiate a chargeback or payment dispute with your card issuer, access to the relevant Service may be temporarily suspended while the dispute is reviewed.
6. Contact
KIDGE Ltd. (格界科技有限公司)
Paddle Buyer Support: paddle.net